How can we help?

Browse guides, troubleshoot integrations, and get answers — fast.

⌕
🚀

Getting Started

Connect your first Meta account and see your Blended MER in under 5 minutes.

→ Quick Start Guide → Connecting Meta Ads → Connecting Shopify → Key Concepts
🛒

Commerce Intelligence

Understanding Blended MER, ROAS vs MER, and real revenue attribution.

→ What is Blended MER? → Why ROAS is inflated → Date range interpretation → Revenue attribution
🎨

Creative Analytics

Hook rate, hold rate, thumbstop — understanding video performance metrics.

→ Video metric definitions → Creative fatigue detection → Indian benchmarks for creatives
⚙️

Action Queue & AI

How AI recommendations work, the approval flow, and rollback.

→ How the Action Queue works → Approving and rejecting actions → Rollback an executed action
🔌

Integrations

Troubleshoot Meta OAuth, Shopify sync, and data connection issues.

→ Meta OAuth troubleshooting → Shopify sync not completing → Missing campaigns or data → API rate limit errors
🔒

Security & Privacy

Data handling, access controls, and privacy practices.

→ Security overview → What data we store → GDPR & data deletion → Workspace permissions
Platform Status
All systems operational Meta API sync, Shopify sync, dashboard, and Action Queue are all running normally.
Updated just now
Popular Articles

Most-read help articles

📊
What is Blended MER and why does it matter? Commerce Intelligence
→
🔌
How to connect your Meta Ads account Getting Started
→
🛍
Connecting Shopify to a Meta account Getting Started
→
⚙️
How the Action Queue approval flow works Action Queue
→
🎨
Understanding hook rate, hold rate & thumbstop Creative Analytics
→
⚠️
Why is my Meta ROAS different from Blended MER? Commerce Intelligence
→
📈
Indian D2C benchmark reference values Benchmarks
→
🔄
How to rollback an executed action Action Queue
→
Still need help?

Contact our team

📧

Email Support

Send us your question and we'll respond within one business day with a detailed answer.

Send an email
📖

Documentation

Browse our complete documentation for step-by-step guides on every platform feature.

Browse docs
❓

FAQ

Quick answers to the most common questions — organized by category.

View FAQ